FAQ's

Frequently Asked Questions 

 

How long will it take for my order to ship and arrive?

Orders are typically processed within 1–2 business days. Once shipped, delivery takes 4–7 business days depending on your location. Any exceptions will be clearly noted on the product page.

What is your return policy?

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. Items must be unused and in original packaging. For full details, please see our Return & Refund Policy.

Do you offer free returns?

We cover return shipping costs for items that are defective, damaged, or incorrect. For all other returns, including buyer’s remorse, the customer is responsible for return shipping.

What payment methods do you accept?

We accept a variety of payment options, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)

  • Digital Wallets (Apple Pay, Google Pay)

  • PayPal Express

Can I cancel my order?

Yes — as long as your order has not yet shipped, you may cancel it for a full refund.
To cancel, email support@venturegearoutdoor.com as soon as possible.

What if my product arrives damaged?

Please inspect your order upon delivery.
If your item is damaged:

  1. Note the damage on the delivery form if possible (or write “suspect damage”).

  2. Take photos of the item and packaging.

  3. Email the photos to support@venturegearoutdoor.com, and we’ll arrange a replacement or refund.

How do I place an order?

To order online:

  1. Click “Add to Cart” on the product page.

  2. Proceed to checkout.

  3. Enter your shipping and billing information to complete your order.

How will I know when my order has shipped?

Once your order is processed, you’ll receive a shipping confirmation email with tracking information so you can follow its delivery.

Will I receive an order confirmation email?

Yes — a confirmation email will be sent to the address you provide during checkout. Please double-check that your email is correct to ensure you receive all updates.

Can I change my order after placing it?

Yes — if your order has not shipped yet, you can modify it at no cost.
Just email us at support@venturegearoutdoor.com with your request.

Need more help?
Email us at support@venturegearoutdoor.com or call us at (360) 770-2948. We’re happy to help!