Refund policy

We want you to be completely satisfied with your purchase. If something’s not right, we’re here to help.

Return Window

You may request a return within 30 days of receiving your item.

Return Conditions

To be eligible for a return:

  • Item must be unused, in its original packaging, with tags

  • Must include proof of purchase (receipt or order number)

Return Process

  1. Email us at support@venturegearoutdoor.com to request a return.

  2. If approved, we’ll send instructions for mailing your item.

  3. Important: Do not return items without prior approval — they will not be accepted.

Return Shipping & Restocking Fee

  • If the item is defective, damaged, or incorrect, we’ll cover return shipping and send a pre-paid label via email.

  • For all other returns (e.g., buyer’s remorse), the customer is responsible for shipping costs.

  • A 25% restocking fee applies to all returns.

Refunds

Once we receive and inspect your return, you’ll be notified via email.
If approved, your refund will be issued to your original payment method within 3–5 business days.

Late or Missing Refunds

If your refund hasn’t posted yet:

Exchanges

We only replace items if they are defective or damaged.
To exchange an item, please email us at support@venturegearoutdoor.com.

Changing Your Shipping Address

Need to update your shipping info? Please contact us within 24 hours of placing your order.

Contact Information
Company Name: Venture Gear Outdoor
Phone: (360) 770-2948
Email: support@venturegearoutdoor.com
Address: 1108 E Illinois St, Bellingham, WA 98226